FAQ
If for any reason you are not completely satisfied with your purchase, items purchased online at SMoW Museum Store.com may be returned within 90 days. To return an item(s), please follow these steps:
1. Place the item(s) in the condition in which it was received in its original packaging.
2. Place packaged item(s) in the shipping box.
3. Complete the return instructions form including your name, address, phone, email and reason for the return.
4. If you received a damaged item, an incorrect or are missing an item, please call us for assistance.
5. For the security of your return, we suggest shipping it by UPS or USPS and keep your tracking number.
Include the completed return instructions form in your return package:
Scottsdale's Museum of the West
3830 North Marshall Way
Scottsdale, AZ 85251
Returns processing may take up to 14 days. Refunds are made to the purchaser using the original method of payment. If you originally used a credit card for your purchase, your merchandise credit will appear on your card statement within 1-2 billing cycles. Shipping costs are not refundable.
If the returned items were a gift, the refund can only be credited to the purchaser.
For your protection, we recommend you insure your package for shipping. Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address.
Scottsdale's Museum of the West
SMoW Museum Store
3830 North Marshall Way
Scottsdale, AZ 85251
Please Include:
Your complete name, address, and phone number;
Payment information. If applicable, include credit card number, full name on card, billing address, expiration date, and CVV number;
The items you wish to purchase;
If a gift, the recipient’s name and mailing address.