FAQ

Frequently asked questions

How do I return or exchange an item?


If for any reason you are not completely satisfied with your purchase, items purchased online at SMoW Museum Store.com may be returned within 90 days.

To return an item(s), please follow these steps:
1. Place the item(s) in the condition in which it was received in its original packaging. 2. Place packaged item(s) in the shipping box. 3. Complete the return instructions form including your name, address, phone, email and reason for the return. 4. If you received a damaged item, an incorrect or are missing an item, please call us for assistance. 5. For the security of your return, we suggest shipping it by UPS or USPS and keep your tracking number. Include the completed return instructions form in your return package: Scottsdale's Museum of the West 3830 North Marshall Way Scottsdale, AZ 85251 Returns processing may take up to 14 days. Refunds are made to the purchaser using the original method of payment. If you originally used a credit card for your purchase, your merchandise credit will appear on your card statement within 1-2 billing cycles. Shipping costs are not refundable. If the returned items were a gift, the refund can only be credited to the purchaser. For your protection, we recommend you insure your package for shipping. Additionally, please record any carrier tracking information to verify your returned merchandise reaches our correct return address.




How long does it take for my return or exchange to be processed?


Returns processing may take up to 14 days. Refunds are made to the purchaser using the original method of payment. If you originally used a credit card for your purchase, your merchandise credit will appear on your card statement within 1-2 billing cycles. Shipping costs are not refundable.




How do I place an order by phone? And/or Can I speak to a real person about my order?


Call at 1-480-686-9539 ext. 210 and we’ll be happy to help you, or to place your order.




How do I mail my order?


Scottsdale's Museum of the West SMoW Museum Store 3830 North Marshall Way Scottsdale, AZ 85251 Please Include: Your complete name, address, and phone number; Payment information. If applicable, include credit card number, full name on card, billing address, expiration date, and CVV number; The items you wish to purchase; If a gift, the recipient’s name and mailing address.




Can I ship my order internationally?


SMoW Museum Store currently only ships to the U.S.




How does my purchase support the Scottsdale's Museum of the West?


100% of the proceeds from your purchase go back to the Institution, to support the Institutions programs and exhibits.





OUR STORE

Address: 3830 North Marshall Way

Scottsdale, AZ 85251

Phone: 480-686-9539

Email:  jwhite@scottsdalemuseumwest.org

OPENING HOURS

Monday - Closed

Tue - Sat: 9:30am - 5pm
​Sunday: 11:00am - 5pm

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